Legal Notice

INTRO AND SUMMARY

Your privacy is important to Nostos Mykonos Yachts. In this policy, we want to inform you about how we process your personal data and about your rights. Personal data is any information that can be connected to you as a private person, for example name and contact information.

In short, this is why we process your data:

• To the extent necessary for providing our services to you.
• To give you offers and inspiration both by newsletters, text message and by targeted marketing in social media, and other media online and offline.
• To communicate with you and answer your questions.
• To ask you about our company and your experience with us.
• To notify you of changes to our services.
• To create and maintain a customer account (incl. features such as favourites).
• To comply with mandatory law (e.g. accounting law).

You have several rights according to data protection law. For example you always have a right to object against marketing. 

Do you want to know more? Please read our detailed explanations below. 

Below you can read more about how, why and for how long we process your personal data.

 

WHO IS RESPONSIBLE FOR PROCESSING YOUR PERSONAL DATA

Nostos Mykonos Yachts is responsible for the processing of your personal data. Please note also that our payment provider(s) process personal data collected through our site upon purchase and are independently responsible for their processing.

If you want to contact us regarding our processing of your personal data, please contact us at [email protected].

 

WHO CAN GAIN ACCESS TO YOUR PERSONAL DATA

Your personal information is processed primarily by us at Nostos Mykonos Yachts. We will never sell or rent your personal data to third parties. In some cases, we share your personal data in order to fulfil our obligations to you in a good and efficient manner:

• In order for us to ensure that you pay us, our payment provider(s) will gain access to your personal data.
• We may pass your information to our third party service providers, agents subcontractors and other associated partners for the purposes of completing tasks and providing services to you on our behalf (for example to send you mailings). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. 
• To market relevant services and to make our website as relevant as possible we share your personal data with those providing us with a marketing service including such as Google and Facebook.
• We will share your personal data with IT suppliers that process the personal data on behalf of us as processors to assist us with IT-services.

If you want more detailed information about who we share your personal data with, please feel free to contact us.

 

DO WE TRANSFER YOUR PERSONAL DATA OUTSIDE OF THE EU/EEA?

Nostos Mykonos Yachts generally process your personal data within the EU/EEA, but in a few cases we use suppliers from countries outside of the EU/EEA. When transferring your personal data outside of the EU/EEA, Nostos Mykonos Yachts will ensure there is an adequate level of protection.

Nostos Mykonos Yachts may transfer your personal data to the USA or UAE and our supplier that provides a service for sending newsletters and our suppliers that provides services for marketing relevant services and to make our website as relevant as possible.

Any US associates we may use have certification according to Privacy Shield. Privacy Shield is an agreement between the EU and the USA, which rationale is to protect the fundamental rights of Europeans and to ensure legal certainty for businesses transferring personal data to the USA. American companies are able to sign up to be Privacy Shield certified with the U.S. Department of Commerce. Such department will then verify that the suppliers’ privacy policies comply with high data protection standards.

If you have any questions about how we share your personal data or if you want the information appropriate safety measures we have, please contact us.

 

HOW TO AFFECT THE PROCESSING OF YOUR PERSONAL DATA

According to data protection legislation, you are entitled to a variety of rights in order to affect our processing of your personal data. Read more below.

Once we have collected your information we are very aware of the rights you retain with regard to it.  These rights are laid out in the General Data Protection Regulations (GDPR) and are provided for your reference below.

Subject to certain limitations on certain rights, you have the following rights in relation to your information:

• The right to be informed— you have the right to obtain confirmation as to whether or not we are processing personal data concerning you and to request a copy of the information that we hold about you.
• The right of access— you have the right to access your personal data that we hold.
• The right to rectification— you have the right to have inaccurate personal data rectified, or completed if it is incomplete.
• The right to erasure, also known as “the right to be forgotten” — under certain circumstances, you have the right to requesterasure of your personal data. This is the case for example where the personal data is no longer necessary for the purposes for which they were collected or otherwise processed, or you withdraw your consent on which the processing is based and where there is no other legal ground for continuance of the processing.
• The right to restrict processing— you have the right to request the restriction or suppression of your personal data. That is the case for example when the accuracy of the personal data is contested by you, or the processing is unlawful, and you oppose the erasure of the personal data and instead requests restriction of its use.
• The right to data portability— you have the right to ask us totransfer certain of your personal datawe have about you to another company (data portability) and reuse your personal data for your own purposes across different services. This right applies to personal data that you have provided us in a structured commonly used, machine-readable and interoperable format if:
• The processing is based on consent or on a contract and
• The processing is carried out by automated means.

In exercising your right to data portability, you have the right to have personal data transmitted directly from Nostos Mykonos Yachts to another controller, where technically feasible.

• The right to object— you have the right to, entirely or partly,withdraw a given consentfor the processing of your personal data. Your withdrawal will have effect from the time of your withdrawal. You have the right to object to our processing of your personal data. You always have a right to object to marketing from us, such as newsletters.
• Rights in relation to automated decision making and profiling— you have the right not to be subject to a decision in respect to automated decision making and profiling.
• The right to lodge a complaint to a supervisory authority— if you consider that your rights are violated in any way, you have the right to lodge a complaint with a supervisory authority (Hellenic Data Protection Authority).  You may do this in particular in the EU/EEA member state of your habitual residence, place of work or of an alleged infringement of the applicable data protection laws. In Greece, the supervisory authority is the Hellenic Data Protection Authority. This right is without prejudice to any other administrative or judicial remedy.
• Identity confirmation: In case of doubt we can request additional information to verify your identity. This serves to protect your rights and private spheres.
• Misuse of rights: If you execute any of these rights too often and with obvious intent of misuse, we may charge you an administrative fee or decline to process your request.

 

HOW AND WHY WE PROCESS YOUR PERSONAL DATA

In general, the personal data we store and use has been given to us either through a personal interaction with guests and trade partners (for example during a cruise) or as a result of a specific inquiry or booking. We do not buy personal data databases. We only process personal data that you have chosen to share with us and we only use your personal data in accordance with applicable laws.

We process your personal data in the following circumstances:

• To perform the service you requested as per the contract entered into with you or with a party representing you (i.e., travel agencies, tour operator and destination management companies).
• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests. Legitimate interest is a technical term in data protection law which essentially means we have a good and fair reason to use your data and we do so in ways which do not hurt your interests and rights.
• To comply with a legal or regulatory obligation.

 

HOW LONG WE KEEP YOUR DATA

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. 

Where we process personal information for marketing purposes or with your consent, we process the data until you ask us to stop and for a short period after this (to allow us to implement your requests). We also keep a record of the fact that you have asked us not to send you direct marketing or to process your data so that we can respect your request in future.

 

WHERE IS YOUR DATA STORED

Your personal data will be stored and processed both inside and outside the company facilities. Where personal data is stored and/or transferred outside of the company it will be managed and handled in accordance with GDPR. We reassure you that we will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. 

We inform you that we store all the personal information you provide to us on securely protected servers.

 

PROFILING 

We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively. We may also use your personal information to detect and reduce fraud and credit risk.

 

COOKIES

More information about our cookies policy can be found on the Cookies Policy section of the Legal Notice page on our website (www.nostosmykonos.com).

 

CHANGES TO THE PRIVACY POLICY

Nostos Mykonos Yachts reserves the right to modify or amend the Privacy Policy at any time and for any reason, as permitted by applicable law. If there are material changes to the Privacy Policy, it will be updated here.

 

UNSUBSCRIBE

To unsubscribe from our newsletters and other mailings, please send us an email at [email protected] with “Unsubscribe” as the subject.

WHAT IS A COOKIE

A cookie is a small text file that is saved on your computer when visiting a website. Nostos Mykonos Yachts uses the information for statistical purposes, to track visitor activity on the page, and to improve and personalize the website user experience. There are two types of cookies – persistent and session cookies.

1. Persistent cookies remain on visitor’s computer for a set amount of time.
2. A session cookie is stored on visitor’s computer for the duration of time they browse a website. As soon as the web browser is closed, the session cookie is deleted.

 

HOW COOKIES ARE USED

Nostos Mykonos Yachts uses cookies to improve and tailor the website for optimal user experience. Examples of functions affected by cookies include: order fulfilment, login, and your shopping cart. Cookies also save certain information that helps us target your preferences, in order to provide you with the most relevant ads and offers.

Persistent cookies are used to e.g. save potential personal settings that you have chosen when browsing www.nostosmykonos.com, so that you can skip this step on consecutive visits. Session cookies are used to collect statistics on website usage.

By using Nostos Mykonos Yachts website and/or by accepting our Terms of Use, you are agreeing to the use of cookies. Please note that if you choose to not accept cookies, you will not be able to place an order at www.nostosmykonos.com. Additional site functionality may also be limited.

If you choose to not accept cookies, you may turn off cookies under the security settings on your browser. Also note that you can manually delete cookies from your hard drive at any time.

 

HOW TO REMOVE COOKIES

If you do not wish to use cookies, these can be turned off under the Settings tab on your web browser (see browser’s Help pages for more information). Cookies from other sites can also be deleted from your browser.

 

WHAT COOKIES ARE USED

BASIC FUNCTIONALITY:

Nostos Mykonos Yachts e-commerce platform set cookies in order for basic functionality of the site to work- check out, shopping cart etc. 

Typekit by Adobe – a cookie is set in order to show font and custom design

ADVERTISING & MARKETING:

Bing Ads – a cookie is set to customize the ad content and optimize the advertising on Bing

Google Adwords – a cookie is set to customize the ad content and optimize the advertising on Google

Facebook Ads – a cookie is set to customize the content of Facebook’s ad program

Google Dynamic Remarketing – used for remarketing

ANALYSIS SERVICES:

Google Tag Manager – used for handling tracking on the site

Google Analytics – the following cookie is set by Google Analytics which we use in order to get an idea of how customers use the site. We anonymize IP and transaction – ID.

Pingdom – a cookie is set to measure the loading time of the site

Hotjar – a cookie is set to analyze how the visitor moves around on the site 

Sitegainer – a cookie is set in order to be able to perform A/B testing on the site. The cookie determines which version of the site the visitor will see and allows the visitor to see the same version each time visiting the site

1. BACKGROUND

1.1 These general terms and conditions (the “General Conditions”) apply when you as a client (the “Customer”) place a booking via www.nostosmykonos.com, email, third party agent(s), web platforms, and related pages, (the “Website”). Detailed contact information and other information about Nostos Mykonos Yachts are set forth on the Website.

1.2 The Customer must be minimum 18 years old to book or/and contract our company. Nostos Mykonos Yachts does not, in accordance with Greek and EU law, accept any credit purchases to persons below 18 years of age. Nostos Mykonos Yachts reserves the right to deny or change a Customer’s booking (e.g. if the Customer has provided incorrect personal data and/or has any record for non-payment of debt).

1.3 Nostos Mykonos Yachts shall have no liability in case of image or typographical errors of the services on the Website, e.g. errors in the yachts’ description or technical specification, inaccurate prices and price adjustments. Nostos Mykonos Yachts is entitled to rectify any such errors and, at any time, to change or update the information. All images on the Website shall be considered solely as illustrations. Such illustrations do not guarantee to reproduce the exact appearance of the yachts. Nostos Mykonos Yachts is not responsible for any information by third parties provided for on the Website.

1.4 The Website and all its content is owned by Nostos Mykonos Yachts or its licensors. The information is protected by intellectual property and marketing legislation. This means that trademarks, company names etc may not be copied or used without the prior written consent of Nostos Mykonos Yachts. Even though images and graphics, design, layout and information about services and other content may be downloaded, copied or used without the consent of Nostos Mykonos Yachts.

1.5 Nostos Mykonos Yachts does not own or license any Other-Party Intellectual Property. Nostos Mykonos Yachts does not in any way make any representations or warranties about Other-Party Intellectual Property associated with Nostos Mykonos Yachts services. The Customer is solely responsible for determining the need for and, if appropriate, obtaining any needed Other-Party clearance, consent, or release to use any Other-Party Intellectual Property in his creations.

 

2. BOOKING, CONTRACTS AND CANCELLATION

2.1 In order to contract with our company, the Customer must accept the General Conditions. By accepting the General Conditions, the Customer undertakes to comply with the General Conditions in its entirety and acknowledges that he/she has read the information on personal data and cookies and consents to the use according to Nostos Mykonos Yachts’ Privacy Policy set forth here.

2.2 Bookings are accepted on the basis that the details provided by the Customer are accurate and true. 

2.3 The Agreement between you and Nostos Mykonos Yachts will only be formed when the written confirmation of the booking is dispatched. The charter rate balance payment, if any, is payable one week before embarkation. Should you book less than one week before departure then the full rate of the charter is payable upon booking.

2.4 In case you request to alter the booking is made, Nostos Mykonos Yachts will try to arrange alterations, but may have to charge an administration fee. If no alternative can be arranged the original Agreement will stand.

2.5 All cancellation requests must be made in writing and received prior to the departure date and will be effective on the date it is received by us together with all travel documents by then issued to you. If the cancellation is made at least 30 calendar days prior to the cruise date, the customer is entitled to a 50% refund of all payments made until then. If the cancellation is made at any later date, the customer is not entitled to any refund amount.

 

3. PRICES AND PAYMENT

We reserve the right to vary the price of any charter should we consider it necessary through a fluctuation in exchange rates although no changes will be made within 30 days of departure. Only increased costs caused by Government action will be passed on after this time.

 

4. SPECIAL OFFERS

Nostos Mykonos Yachts may from time to time provide special offers on the Website which may have more favourable conditions than those set forth in these General Conditions, e.g. with regard to payment or extended right of withdrawal. Such conditions will apply for the duration of the special offer and for the specific yachts set forth by Nostos Mykonos Yachts in connection therewith. Nostos Mykonos Yachts reserves the right, at any time, to withdraw such special offers. Upon termination or withdrawal of a special offer, these General Conditions shall apply without any amendments. Any offers on specific services on the Website are valid only for a limited period of time and until services are sold out.

 

5. OUR RESPONSIBILITIES

We undertake to exercise all due diligence to ensure that the charter booked by you is provided in accordance with our contract, we accept responsibility for any loss or damages caused to you as a result of the negligence or default of our company or any member of our team (associates).

 

6. COMPLAINTS

We hope you will have no cause for complaint but if you do, then a written complaint must be sent to us as soon as possible after the end of the charter and not later than ten days, after which no claim can be entertained.

 

7. DAMAGE / SECURITY DEPOSIT

You are liable for any damage to the yacht, its equipment or third party damage. Assessment of the damage will be made and the appropriate amount could be deducted from the security deposit, if any. If no security deposit has been received, the Customer is still liable for paying the full amount required to rectify the damaged caused. We will take reasonable steps on your behalf to arrange for the balance of the deposit to be returned to you as soon as possible after the charter and usually within ten days. However, should damage be caused as a result of wilful negligence by the Customer or as a result of not obeying the instructions of the Company’s staff, then he or she will be liable for the full amount or replacement. Adults will at all times be responsible for the actions of minors in their charge.

 

8. LINKS

Nostos Mykonos Yachts may provide links to other websites beyond the control of Nostos Mykonos Yachts and websites beyond the control of Nostos Mykonos Yachts may provide links to the Website. Even if Nostos Mykonos Yachts attempts to ensure that Nostos Mykonos Yachts only provides links to websites which apply similar personal data and security provisions pursuant to Nostos Mykonos Yachts’ Privacy Policy, Nostos Mykonos Yachts is not responsible for any protection or confidentiality of information or personal data which the Customer provides on other websites. The Customer should be cautious and read the personal data provisions applicable to the actual website.

 

9. FORCE MAJEURE

9.1 Nostos Mykonos Yachts is not liable for any delays caused by circumstances beyond Nostos Mykonos Yachts’ control, e.g. general labour dispute, acts of war, fire, epidemics / pandemics, lightning, terrorist attacks, changed governmental orders, technical problems, defects in power / telecommunications / computer communications or other communications and defects or delays in the service by sub-suppliers due to circumstances set forth above. Such circumstances shall result in the relief of Nostos Mykonos Yachts from rectifying potential damages, or from taking other measures.

9.2 Nostos Mykonos Yachts reserves the right to withdraw or cancel the yacht at any time prior to departure for reasons of serious damage to the yacht, hostilities, civil strife, strikes, threats of war, closure of airports, terrorist activities, epidemic / pandemic or any other reasons amounting to “force majeure”. In this eventuality, Nostos Mykonos Yachts will endeavour to give as much notice as possible and refund all monies paid less reasonable expenses. We reserve the right to make alterations to a booking and to substitute services or yachts which the client has booked. In the event of making such alterations we will endeavour to give the client as much notice as possible and to arrange for comparable services or yachts or to obtain a part or refund all monies paid less reasonable expenses. Any alterations do not entitle the Customer to cancel the charter.

 

10. CHANGES TO THE GENERAL CONDITIONS

Nostos Mykonos Yachts reserves the right to change these General Conditions at all times. Any changes to these General Conditions will be posted on www.nostosmykonos.com. Changes will become valid once the Customer has accepted the General Conditions (in connection with a new purchase or while browsing the Website), alternatively ten days after Nostos Mykonos Yachts has informed the Customer of the changes. However, Nostos Mykonos Yachts recommends that the Customer regularly remains updated on www.nostosmykonos.com in order to become aware of any changes to the General Conditions.

 

11. SEVERABILITY

If any provision of the Agreement is held to be invalid or unenforceable by any competent court, authority or arbitral tribunal, the remainder of that provision and all other provisions will remain valid and enforceable to the fullest extent permitted by applicable law. Any provisions determined invalid or unenforceable will be substituted by relevant legal guidance and advice.

 

12. APPLICABLE LAW AND DISPUTE RESOLUTIONS

The Agreement is governed by the laws of Greece. Any disputes shall primarily be settled by agreement after discussions with the Nostos Mykonos Yachts customer service department. If an amicable settlement of the dispute is not possible, it will be settled by the Courts of Athens, Greece by application of Greek Law.